Job Title

IT Analyst

Job Details
Sydney, Australia
Job Type
Job Status
Oct 28, 2022
Job Description

“Have you tried turning it off and on again?”

About the role

The IT Analyst will own the day to day management of IT systems at Blackbird. You will be the go-to person for technical issues, managing our IT systems and infrastructure, creating automations, bug fixes, streamlining processes, and keeping our internal knowledge base up to date. We've grown from 10 to 70 people in the last two years, and our current IT setup is starting to show signs of strain. We've implemented an MDM (Jamf), use endpoint protection (SentinelOne), have an HRIS (Bob), and get regular security audits. Our current systems are starting to strain under the load of a 70 person team. Now we’re looking for someone that’s better at IT than us, has a systems mindset, and a genuine love for problem solving and helping others.

Here is what success might look like in your first 6-12 months:

  • Build an IT Helpdesk: make it easy for Blackbird's to ask for, and get help.
  • Streamline software provisioning: overhaul how we give the team access to the tools they need for their job. This is currently done manually and on-demand.
  • Automate all the admin: build little automations to minimise admin work for the team.
  • Device Management: improve how we manage laptops using our MDM software (Jamf).
  • Upgrade our internal knowledge base: keep pages relevant and up to date, and ensure everyone at Blackbird can easily find what they’re looking for.
  • Security: Assisting the team in building our cybersecurity muscle and working on security initiatives.

Position Requirements

Your background is less important than the key skills, which include:

  • MDM Management & Endpoint Protection: we use Jamf and SentinelOne. You will be comfortable with these tools, or have used similar ones before.
  • Automations: you’ll be in charge of automating processes and troubleshooting existing automations. We want someone who is an expert at Zapier, using APIs and web hooks, integrating tools, and knows a bit of python or javascript.
  • Cybersecurity: you've either got experience, or have a security mindset and can help build our security muscle as we grow.
  • Hospitality mindset: you love helping others and want their experience to be A++.
  • Systems thinker: you love a repeatable process and know how to design a system for scale. You will sniff out inefficiencies and create repeatable ways of working if you spot people reinventing the wheel.
  • Communicator: you explain technical concepts simply and love to teach others.

We’re looking for someone who is as passionate as us about building an iconic investment business. You must have a high ownership mentality and the ability to take responsibility for goals and outcomes.

This role reports through to our Head of Productivity. It's a contract position for 12 months, based in Sydney or Melbourne, with the flexibility to work from home.

Working at Blackbird

We believe that building a diverse and inclusive team is critical to Blackbird’s success. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We use Applied to ensure every applicant gets an equal chance of success.

We offer:

  • Flexible working: Whether it’s working from home or leaving early to pick up the kids from daycare or school.
  • Learning & Development Budget: Our team is hungry to continuously learn and you’ll receive a budget to spend on whatever you’d like to learn - from coding courses to meditation.
  • Unplugged weekends: We work hard without letting work get in the way of life. We’ve implemented no Slack or emails on weekends, so you can switch off.

Blackbird is a Pledge 1% member —  we pledge 1% of our time, equity and profits to help not-for-profit causes in our community. Through Pledge 1%, we established the Blackbird Foundation to supercharge the creative capabilities of young people.

In 2021, we were recognised in top 5 technology workplaces in the AFR Best Places to Work List, as well as winning Best Employee Experience.

About Blackbird

Blackbird is an Australasian venture capital firm whose mission is to invest in wild hearts, with the wildest ideas, right at the beginning. We back generational ambition with generational ownership by raising funds and investing in the best startup companies all the way through their journey from idea to beyond IPO.

Blackbird was founded in 2012, with a small first fund of $30M from the community of Australian technology founders. That fund invested in the very first rounds of Canva, Zoox, CultureAmp and SafetyCulture and has a TVPI of more than 33x. Today, our portfolio is worth over $10B and includes more than 100 companies across Australia and New Zealand, including rising stars like Propeller, Baraja, Gilmour Space, Halter, Eucalyptus, Harrison AI and Dovetail.

We’ve written a lot about what we love at Blackbird, so check out our blog if you want some more information about us. In particular, you should watch our Auckland-based partner Sam Wong pitch Blackbird VC to founders, read about our mission and values and what we look for in founders.


We are hiring a new role!

Blackbird is hiring an IT Analyst to supercharge our people experience through our systems and tech ways of working!